“Its important in building our organizational machines not to exclude the dissenter, the‘Outsider’, the non-conformist.”
(48)与人相处共事,我学到一件非常简单的事实:“没有人故意犯错”。这个体认让我们集中心力寻求补救之道,而不是让犯错的人感到生不如死。如果这个人是块料,他的内疚会是最让他难过的谴责。
“In learning to work and live with people, the most important thing I am coming to understand is the simple truth that ‘no one makes mistakes on purpose.’Knowing this should allow us to concentrate on correcting the mistake rather than making life miserable for the mistake maker. If he is the right sort, nothing you can say or do to him will make him feel any worse about the mistake than he does already.”